Last updated: 05/17/2020
Benzinger on Health, LLC (“us”, “we”, or “our”) operates https://benzingeronhealth.com (the “Site”) This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to your name (“Personal Information”).
Like many site operators we collect information that your browser sends whenever you visit our Site (“Analytics Data”).
This Analytics Data may include information such as your computer’s Internet Protocol (“IP”) address browser type browser version the pages of our Site that you visit the time and date of your visit the time spent on those pages and other statistics.
We use Google Analytics to monitor and analyze web traffic. Google Analytics can also be used to keep track of User behavior. Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials. We use MailChimp to make it possible to manage a database of email contacts or any other contact information to communicate with the User. Mail Chimp is an email address management and message sending service provided by The Rocket Science Group, LLC.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies you may not be able to use some portions of our Site.
The security of your Personal Information is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information we cannot guarantee its absolute security.
Indy Health & Wellness
11495 N. Pennsylvania Street – Ste 100
Carmel, IN 46032
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for indefinitely for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
We accept payments through PayPal, Stripe, and Simplify Commerce. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
We want you to be completely and perfectly satisfied, and that is why we offer a 30-day money back guarantee on our product.
We just ask you to return the unused portion of the product or the empty bottle.
To complete your return follow three easy steps:
1. Contact our customer service team at 317-872-2989, Monday-Friday, 9am – 7pm ET. We will provide you with a RMA number (Return Merchandise Authorization number) and a return address to ship the product back to us.
2. Send us the product, either empty or partially used, as well as the RMA#.
3. It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays. If a package is marked returned refused or undeliverable, we will happily refund the cost of your order minus the shipping fees related to the refusal of the package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The charges (excluding shipping and handling fees) are fully refundable.
Empty product containers can only be returned if adequate time has passed that would allow you to consume the product as directed. We want to be fair, but we can’t refund a years worth of empty product containers after 4 months.
It usually takes a week to process your package and another 7 business days (excluding holidays and weekends) for a bank (debit card) or credit card company to refund to your card or bank account (debit card).
To return your product, you should mail it to:
Indy Health & Wellness
11495 N. Pennsylvania Street – Ste 100
Carmel, IN 46032
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.